Why Being Primarily Clinician Owned And Operated Is Critical

TRANSCRIPT

Hi! Let’s talk about for a moment what it’s like to work for an organization that is primarily owned and operated by clinicians like myself.

Hi, I’m Tim Fox, the Founder and CEO of FOX Rehabilitation, a Doctor of Physical Therapy and board-certified in geriatrics.

People often ask me that question, and geez, it’s pretty easy to answer. At FOX, we have over 200 years of clinically-rich experience in our executive leadership team and in our front-line leadership team. They are the folks that are not clinicians, for example, are the finance team and pretty much our human resources team, and revenue cycle management, back-office operations. But, the front-line leadership within FOX is completely clinician.

So why is that important?

Who cares?

I care because clinicians understand what clinicians needs and wants are, and that’s important to me. Like myself, growing up in this organization coming up on our 20th year or second decade, you know, I know what it’s like to make house calls. It’s hard work, and it’s fun work, and it’s clinically rewarding. But, having to report up to a clinical leader or supervisor that has done the very same job on a day-to-day basis that you have done is important: We understand needs and wants. We understand how your health records should work, and if it’s not working, that it needs to be replaced quickly so that you can keep moving with your job. We know and understand that your schedule needs to be tight. We completely understand what it is that you’re going through and can respond faster and quicker.

So those are just one small example of our clinical leadership here at FOX and a small part of our understanding of what it is that you need and want to be successful.

And really, that’s what it’s all about. It’s giving the tools and the resources that clinicians need to be successful. It’s not about making a financial decision on things that may not be completely positive towards the profit of the organization, but it’s more of answering your question, “What’s better for the patient? What’s better for the clinician.

So what does it like to be a part of a primarily clinician owned and operated practice? A good example of that is pretty easy for me to figure out. You’ve got to go right simply to our mission statement. The mission statement of FOX is to believe in the strength of people. The second paragraph in our mission statement talks about our clinicians, not our patients. Can you believe it? Wow, a healthcare practice not putting their patients first and a mission statement. Well, there’s a pretty darn good reason for that. Because, I believe and we believe executive leadership believes all the way down to front-line leadership that happy, well-trained clinicians make good health care.

Let me say that slowly: happy, well-trained clinicians make good health care.

Gosh, I’ve been to jobs prior to starting FOX where I’ve not been happy. And, I know I wasn’t providing the very best health care that I could. Why? Because I wasn’t supported by leadership because leadership didn’t understand me.

At FOX, all of our executive leadership in clinical operations are clinicians and are clinicians who have over 200 years of experience, of clinically-rich experience, starting at the very front line treating patients and moving their way up through our ladder of executive leadership.

So that’s what it’s like to be a part of a primarily owned and operated clinical practice here at FOX.